Privacy Policy

Last updated: March 15, 2026

1. Introduction

Fyooser ("we", "our", or "us") operates a booking platform that connects customers with service providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We process personal information in accordance with the Protection of Personal Information Act (POPIA) where applicable to South African data subjects. By using Fyooser, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in the following ways:

  • Account information: Name, email address, password, and profile details when you register or manage a listing.
  • Booking information: Name, email, phone number, and any notes you provide when making or managing a booking.
  • Contact information: Name, email, subject, and message when you use our contact form.
  • WhatsApp lead information: Phone number and any details you submit when expressing interest in a listing via WhatsApp.
  • Location data: Location preferences or address information when searching for listings or adding a business.
  • Usage data: IP address, browser type, device information, pages visited, and how you interact with our site.
  • Payment information: Payment details are processed by third-party providers; we do not store full card numbers.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our booking platform.
  • Process bookings and send confirmations, reminders, and updates.
  • Connect customers with service providers and facilitate communication.
  • Respond to your enquiries and support requests.
  • Send transactional emails (e.g. booking confirmations, cancellations).
  • Improve our services, user experience, and website performance.
  • Detect and prevent fraud, abuse, and security incidents.
  • Comply with legal obligations and enforce our terms.

4. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and understand how you use our site. Essential cookies are required for the platform to function. We may also use analytics cookies to improve our services. You can adjust your browser settings to refuse cookies, but some features may not work correctly.

5. Third-Party Services

We use third-party services that may collect or process your data:

  • Google Maps & Places: For location search, address autocomplete, and map display. Subject to Google's Privacy Policy.
  • Google reCAPTCHA: To protect forms from spam and abuse. Subject to Google's Privacy Policy.
  • WhatsApp: For lead capture and follow-up communication. Subject to WhatsApp's Privacy Policy.
  • Payment processors: For secure payment handling. Their privacy policies apply to payment data.

We do not sell your personal information to third parties.

6. Data Sharing

We may share your information with service providers (e.g. hosting, email delivery) who assist us in operating our platform, under strict confidentiality agreements. When you make a booking, we share relevant details (name, contact info, booking details) with the service provider so they can fulfil the appointment. We may also disclose information when required by law or to protect our rights and safety.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Security breach notification: In the event of a security compromise that poses a real risk of harm to your personal information, we will notify you and the Information Regulator of South Africa as required by the Protection of Personal Information Act (POPIA). We will take steps to contain the breach and mitigate any harm.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing.
  • Data portability (receive your data in a structured format).
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us. To request deletion of your account and associated data, use our account deletion request form. Under POPIA, you also have the right to object to the processing of your personal information and to lodge a complaint with the Information Regulator of South Africa.

9. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and account data are typically retained for the duration of your account and for a reasonable period thereafter for legal and operational purposes.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

11. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers are protected by appropriate safeguards in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of Fyooser after changes constitutes acceptance of the updated policy.

13. Contact Us & Information Officer

If you have questions about this Privacy Policy or our data practices, please contact us via our contact form or at:

Fyooser
282 Tryall Rd, Parklands North
Cape Town, South Africa 7441

Information Officer (POPIA): In accordance with the Protection of Personal Information Act, we have appointed an Information Officer responsible for overseeing compliance with POPIA. For data protection enquiries, access requests, or to lodge a complaint, please contact our Information Officer via the contact form (subject: "Information Officer") or at the address above. You may also lodge a complaint with the Information Regulator of South Africa.